People are talking about ReflexAI

For customer service teams, every conversation counts. Whether it’s calming a frustrated caller, guiding someone through a complex process, or resolving a long-standing issue, agents must communicate with confidence, clarity, and empathy.

If you’re responsible for leading a contact center or overseeing customer experience, you’ve likely seen firsthand how challenging it can be to keep agents prepared for the wide range of conversations they’ll face on a daily basis.

They help organizations for the moments that matter most by providing realistic, adaptive practice that ensures employees are prepared for real-world challenges before they happen.

We’re excited to announce ReflexAI Studio, a major step forward in contact center readiness. It is now available across both our Prepare and Assure platforms.

The International Council for Helplines (ICH) has been supporting quality in the crisis space for over 50 years. Achieving accreditation from ICH affirms that a helpline meets high standards for compassionate, safe, and effective care. For emotional support and crisis programs, accreditation is not just a regulatory milestone; it is a public commitment to service excellence.

As the demand for mental health services continues to rise, behavioral health organizations are seeking to scale their support without sacrificing quality. Frontline professionals–whether crisis line counselors, peer support specialists, or behavioral health responders are essential to delivering quality care.

In today’s healthcare landscape, compassionate communication is essential. Whether patients are calling with questions about medications, navigating difficult diagnoses, or seeking emotional support, the way healthcare contact center agents respond can have a profound impact on patient outcomes and experiences.

This year’s American Association of Suicidology Conference (AAS25) took place during a period of reflection and growth in the crisis response field.

AI is transforming contact centers, streamlining operations, and improving speed and efficiency. But when it comes to interactions that carry weight, like those tied to security, revenue, or brand reputation, nothing beats a well trained human agent.