Prepare
Better, faster call center training
Train more people faster and effectively with an AI-powered platform designed for high-stakes call centers and human-led support services. Prepare primes agents to be real-world ready on Day 1 so your organization can address the needs of every caller.
Training tools that make a difference
Engage call center trainees in lifelike conversations with dynamic responses generated for every situation.
Prepare is crafted for diverse caller profiles, tailored to your needs, enriching training with realistic interactions and nuanced challenges.
Instant performance feedback lets trainees understand areas for improvement, allowing them to course correct.
Customize evaluation criteria to match organizational goals, ensuring assessments are relevant and impactful.
Organize trainees into groups to facilitate the call center training experience and run cohort-based analytics.
Do away with scheduling chaos for trainers and trainees. Prepare automates call center training workflows for major time savings.
Track trainee progress, review scores, and view simulation runs easily. Sort by various dimensions for insights on key evaluation factors.
A trainer’s dream. A trainee’s best friend.
Train faster
Agents learn the ropes quickly and can practice their skills earlier (and more often!) in training.
Train better
Agents learn how to deal with every challenge from dynamic caller conversations and instant feedback.
Improve outcomes
Drive change in priority areas, including improving protocol adherence, satisfaction, resolution, and handle time.
Advance DEI impact
Tackle some of the main challenges to DEI goals and set a higher standard for equity.
Elevate staff joy
Boost team morale by removing unwelcome tasks and enhancing the impact of every team member.
Gain instant ROI
Training more agents quickly saves staff hours and delivers ROI you can measure immediately.
Prepare for election year stress
Election years are busy times for mental health and crisis organizations, as they trigger stress in many individuals. Prepare your team to help individuals with election-based stress with our specialized training simulations focused on the challenges that arise in election years.
Exclusive: Trevor Project alums debut call center training startup ReflexAI
High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.
Responsible AI at its best
Created by former crisis center leaders, ReflexAI was built for situations where agent proficiency and human connection are critical. Understanding the nature of contact center interactions, our AI models ensure positive agent training and quality assurance. Designed with transparency, ethics, and security in mind, we exceed industry standards.
Experience ReflexAI for yourself
When you see it, you’ll get it. Schedule a one-on-one demo and learn how to elevate your contact center quality assurance and training for every stakeholder.