Prepare: Train for critical conversations
with AI-powered simulations

Prepare lets organizations run realistic, role-specific AI simulations to train teams on critical conversations—from crisis intervention to customer service and care coordination. Now, with ReflexAI Studio, you can fully configure these simulations on your own, tailoring tone, content, emotional intensity, and scoring to fit the situations your team faces every day.

Your conversation flight simulator

Prepare is built to replicate the real world challenges your team faces. Whether your team supports crisis interventions, healthcare outreach, or customer service, Prepare offers tailored, dynamic simulations that help your team navigate high stakes conversations with precision.

Configurable

Our customer success team works with you to deploy a set of our simulations configured to mirror your team’s daily challenges.

Actionable feedback

Receive instant, actionable feedback that helps teammates improve their communication, empathy, and decision-making skills.

Risk free environment

Teams can practice difficult conversations without fear of failure, giving them the confidence to handle any situation.

Configure custom training scenarios for any role, team, or use case

Control tone, dynamic dialogue, and how the simulation reacts when things go off-script

Set your own scoring parameters, defining what “good” looks like based on your internal goals

Adjust content as training priorities shift, without needing to loop in ReflexAI’s team

Whether you’re training care coordinators, call center agents, counselors, or sales staff, Prepare with Studio lets you deliver precision training at scale, on your terms.

Voice based roleplays

Equip your team with realistic voice simulations. From tone and pacing to active listening, voice based training helps agents improve empathy and build confidence.

Text based simulations

Perfect for teams handling written communications, Prepare’s chat simulations focus on clarity, tone, and problem solving, providing instant feedback.

Seamless modality transition

Switch between text and voice modals easily to ensure your team is well-rounded and prepared for any mode of communication.

Empower your team with data-backed insights

Prepare doesn’t just help your team practice—it helps them grow. Our AI analyzes every interaction to deliver actionable insights that pinpoint strengths and identify areas for improvement.

Faster learning cycles

Instant, data-driven feedback means your team learns faster and more effectively.

Objective performance metrics

Track progress with clear metrics on communication skills, empathy, protocol compliance, and resolution rates.

Targeted skill development

Identify gaps and coach your team with precision, ensuring personalized growth for each individual.

Proven results with Prepare

Our generative AI-powered roleplay simulations aren’t just innovative—they’re effective. Prepare transforms organizations by elevating team performance across every key metric.

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Improvement in communication skills across participating teams

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Faster onboarding for new hires, reducing ramp time from weeks to days

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Increase in confidence reported by team members

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Positive feedback from actual users across sectors

Scalable tools for teams of any size

Whether your team has 10 or 10,000 members, Prepare scales to meet your needs. Our platform offers flexibility and customization, allowing you to tailor simulations for different departments, skill levels, and specific challenges.

Adaptable across industries

Crisis centers, healthcare, customer service, and beyond—Prepare is designed to support the needs of any support team.

Flexible simulation design

Create roleplays that match your team’s specific goals, from de-escalation techniques to complex problem solving.

Simple stack integration

Easily integrate with your current technology stack. Single sign on (SSO) and API integration ready.

Built with ethics and security at the core

We understand the sensitive nature of the conversations your team handles. Prepare is built with the highest security standards, ensuring that every simulation and interaction is protected.

Start training with Prepare today

Ready to take your teams training to the next level? Prepare offers the tools your team needs to navigate even the toughest conversations with confidence and skill.