Healthcare
Upgrade your healthcare call center training & QA
Empower your healthcare call center team to deliver exceptional patient support with AI-powered training and quality assurance solutions. From improving soft skills to ensuring protocol adherence, agents receive the skills they need to handle diverse inquiries quickly and effectively, enhancing patient experience and your brand’s reputation.
Improve training & QA. Improve outcomes.
Healthcare call centers face a number of challenges, including high call volume, agent training, and balancing empathy with efficiency – all while staying HIPAA-compliant. ReflexAI addresses these challenges head-on with solutions that improve efficiency, compliance, and patient satisfaction.
By monitoring 100% of calls, our QA platform offers valuable insights into patient interactions, enabling you to track outcomes such as appointment bookings and follow-ups. Prepare agents faster while ensuring they are equipped to handle sensitive medical inquiries and emergencies.
100% visibility
View every call for complete quality assurance while tracking trends and measuring outcomes.
Faster call resolution
Better healthcare call center training gives agents the skills to resolve issues quickly and reduce congestion in caller queues.
Support protocols
Ensure adherence to healthcare protocols with real-time training guidance and automated feedback.
Soft skill development
Our healthcare call center training platform was designed to train agents to handle sensitive situations with empathy and expertise.
Phone or text chat
Whether chat or phone, our platform can train and assure quality across both types of communication.
HIPAA compliant
Protect sensitive patient information – our platform follows HIPAA guidelines for data privacy and security.
Exclusive: Trevor Project alums debut call center training startup ReflexAI
High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.
Experience ReflexAI for yourself
When you see it, you’ll get it. Schedule a one-on-one demo and learn how to elevate your contact center quality assurance and training for every stakeholder.