Better training. Better QA. Bigger impact.

Maximize your impact with an AI training and quality assurance platform built for contact centers with sensitive environments. Improve costs, increase efficiency, and spark joy among your entire team.

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Improve agent training in critical situations with realistic simulations, personalized feedback, and intuitive cohort management.

Realistic simulations

Give trainees a dynamic, authentic learning experience to improve skills and be real-world ready on Day 1.

Cost-savvy learning

Reduce costs required for role plays by 50% while accelerating the learning curve.

Efficient training

Avoid logistical headaches of human-led role plays and feedback to achieve greater consistency.



Increase service quality by streamlining your contact center quality assurance (QA) process. Assess every interaction (literally!) to detect trends and identify areas for team rewards or improvement.

Comprehensive assessment

Analyze 100% of live conversations for unparalleled insights into your team’s performance.

Time-saving automation

Eliminate manual efforts and free up valuable human resources by automating the review process.

Consistency & accuracy

Gain greater consistency in your QA processes with unbiased, standardized evaluations.

Align costs & goals

Dedicate precious team resources to areas where they will have the most impact.

Save precious time

Train and evaluate dozens to hundreds of agents efficiently by eliminating manual hassles.

Improve outcomes

Drive change in your priority areas, from satisfaction to resolution to handle time.

Elevate staff joy

Boost team morale by removing unwelcome tasks and enhancing the impact of every team member.

Implement rapidly

Deploy the platform quickly and easily for rapid ROI and progress.

Advance DEI impact

Tackle some of the main challenges to DEI goals and set a higher standard for equity.

Quantifiable wins. Immediate ROI.


lower costs compared to previously manual operations


performance visibility into

Is ReflexAI right for me?

ReflexAI is dedicated to working with organizations that truly benefit from our solutions. Schedule a meeting to discover if ReflexAI’s contact center quality assurance and training software is right for you.

HIPAA Compliant

Responsible AI at its best

Created by former crisis center leaders, ReflexAI was built for situations where agent proficiency and human connection are critical. Understanding the nature of contact center interactions, our AI models ensure positive agent training and quality assurance. Designed with transparency, ethics, and security in mind, we exceed industry standard