AI-powered training simulations
Prepare
Train with purpose, practice with precision. Prepare your team for a wide range of conversations with ReflexAI’s AI-driven training roleplays. Our simulations are tailored to real world scenarios, helping your team sharpen their skills and build confidence in handling complex interactions.
Tailored roleplays
Dynamic, customized AI-generated simulations that meet your team’s specific needs and reflect real customer and crisis scenarios.
Skill development
Whether it’s crisis intervention or customer service, Prepare enhances communication, empathy, and problem solving in a risk free environment.
Data-driven feedback
Instant, objective feedback ensures your team learns faster, with actionable insights that identify areas for improvement.
Automated quality assurance
Assure
Analyze, evaluate, improve.
Assure offers intelligent quality assurance to ensure every interaction meets your organization’s standards. Assure empowers supervisors with AI-generated insights that help understand and improve team performance at scale.
Comprehensive assessment
Analyze 100% of live conversations for unparalleled insights into your team’s performance with our QA software.
Time-saving automation
Eliminate manual efforts and free up valuable human resources that can go toward data analysis and other improvement initiatives.
Consistency & accuracy
Gain greater consistency in your call center quality management with unbiased evaluations with actionable feedback.
Intuitive Customizations
ReflexAI Studio
Self-serve simulation and QA configuration
ReflexAI Studio puts you in control of your training and evaluation tools. Whether you’re building roleplay scenarios for customer escalations or setting unique scoring criteria for different teams, Studio makes it simple. No dev teams. No delays. Just powerful configuration at your fingertips.
Configurable
Configure detailed roleplays for customer service, healthcare, crisis, or sales, tailored to your team’s real conversations.
Responsive
Adjust tone, emotion, and dynamic responses to reflect real-world complexity.
Goal-oriented
Set and update your own scoring frameworks to align with KPIs, compliance needs, or coaching goals.
Intuitive
Achieve ROI on day one with a UI so intuitive, teams can deploy fully customized experiences in minutes.
Transforming training and quality in human support
We know every conversation is crucial. ReflexAI uses intelligent analytics and generative AI to enhance your team’s ability to navigate complex, high stakes interactions with hyper-realistic roleplay simulations and novel, data backed quality assurance.
Built for teams at scale
ReflexAI provides the tools your team needs to train, scale, and measure performance, all in one platform.
Simulations that adapt
Personalized roleplays are dynamically generated based on real challenges your team encounters.
Intelligent QA
Transcribe and assess every interaction in real time with automatic feedback to improve outcomes.
Seamless integrations
ReflexAI integrates effortlessly with your existing systems, offering flexibility and speed to implementation.
Real-world Impact, AI-powered precision
Lines for Life implemented ReflexAI’s new quality assurance platform, Assure, which transformed how they assess responder performance. Previously, they could only analyze 3% of calls, offering a limited view of overall performance. With Assure, they now have access to both quantitative and qualitative insights from all interactions, allowing for faster identification of areas for improvement and targeted skill development. This shift has empowered Lines for Life to enhance their service delivery and better support their responders.
Security and trust
at our core
Our platform is built with the highest standards of data protection and security, ensuring your organization can safely deliver high quality support.