HIGHLIGHTED PARTNERS
AI-BASED TRAINING
Prepare
Improve agent training in critical situations with realistic simulations, personalized feedback, and intuitive cohort management.
Realistic simulations
Give trainees a dynamic, authentic learning experience to improve skills and be real-world ready on Day 1.
Cost-savvy learning
Reduce costs required for role plays by 50% while accelerating the learning curve.
Efficient training
Avoid logistical headaches of human-led role plays and feedback to achieve greater consistency.
AI-BASED QA
Assure
Increase service quality by streamlining your contact center quality assurance (QA) process. Assess every interaction (literally!) to detect trends and identify areas for team rewards or improvement.
Comprehensive assessment
Analyze 100% of live conversations for unparalleled insights into your team’s performance.
Time-saving automation
Eliminate manual efforts and free up valuable human resources by automating the review process.
Consistency & accuracy
Gain greater consistency in your QA processes with unbiased, standardized evaluations.
A better contact center experience for all
From trainers and callers to managers and executives, everyone benefits from ReflexAI.
Align costs & goals
Dedicate precious team resources to areas where they will have the most impact.
Save precious time
Train and evaluate dozens to hundreds of agents efficiently by eliminating manual hassles.
Improve outcomes
Drive change in your priority areas, from satisfaction to resolution to handle time.
Elevate staff joy
Boost team morale by removing unwelcome tasks and enhancing the impact of every team member.
Implement rapidly
Deploy the platform quickly and easily for rapid ROI and progress.
Advance DEI impact
Tackle some of the main challenges to DEI goals and set a higher standard for equity.
Quantifiable wins. Immediate ROI.
lower costs compared to previously manual operations
performance visibility into
ALL INTERACTIONS
Is ReflexAI right for me?
ReflexAI is dedicated to working with organizations that truly benefit from our solutions. Schedule a meeting to discover if ReflexAI’s contact center quality assurance and training software is right for you.
Responsible AI at its best
Created by former crisis center leaders, ReflexAI was built for situations where agent proficiency and human connection are critical. Understanding the nature of contact center interactions, our AI models ensure positive agent training and quality assurance. Designed with transparency, ethics, and security in mind, we exceed industry standard
Experience ReflexAI for yourself
When you see it, you’ll get it. Schedule a one-on-one demo and learn how to elevate your contact center quality assurance and training for every stakeholder.