Address Quality Assurance Challenges with AI, the Right Way

Automated QA. Enhanced Insights.

Whether you are manually reviewing calls or already using an automated system, Assure gives you the tools you need to reduce review times.

The QA problem

Quality assurance for contact centers has always been a challenge. QA teams often have to manually review interactions, and the automated solutions available now don’t measure what they need. This is not only time consuming, but allows for a very limited view of performance. Supervisors rely on random sampling, meaning only a small fraction of conversations are reviewed, leaving large gaps in understanding team performance.

Manual Reviews are Time Intensive

Manual QA takes a lot of time, and automated QA platforms don’t give you all the details you need to be a successful coach. But what if you could dive deep into the factors that matter to you on every single call, quickly and efficiently?

Inconsistent Feedback

Scoring interactions is difficult in the moment, and how scores are assigned can vary wildly from supervisor to supervisor. With Assure, you get every interaction transcribed and scored consistently giving you the tools to understand what’s going on with your team no matter what the size.

 

Missed Coaching Opportunities

Due to workload, supervisors can’t catch every area of strength or coaching moment. That’s where Assure comes in. You’ll have deep visibility into all interactions, allowing you to celebrate the wins, coach where necessary, and drive success through deep understanding of what’s going on with your team.

How We Solve QA Problems

Assure transforms quality assurance by offering 100% coverage of voice and chat interactions, automating the review process. It delivers objective, actionable insights, empowering your team to continuously improve.

Full Interaction Visibility

Manual QA reviews can only scratch a small fraction of conversations. With Assure, every single conversation is automatically analyzed, giving you a complete view of performance across all agents and channels

Deep Insights

Go beyond call times and sentiment. Understand how your team is interacting with callers and see what matters most to your organization.

More Time for Coaching

Let Assure take on the time intensive task of reviewing each call. With easy to understand dashboards and detailed explanations for each score you can focus on building your team into the best they can be.

Consistent Evaluation

Assure applies the same standards across all representatives, ensuring consistent reviews and equal coaching opportunities.

Clear Performance Metrics

Track team performance based on key indicators such as empathy, response time, protocol compliance, and call resolution—allowing you to identify patterns and target areas for improvement.

More Time for Coaching and Faster Skill Enhancement

Supervisors no longer need to search for conversations to review manually. With Assure, identify critical coaching opportunities and deliver tailored insights, giving managers more time to focus on high-impact coaching.

Targeted Coaching

Pinpoint specific areas where agents excel or need improvement based on complete conversation data.

Reduced Escalations

With holistic feedback and rapid skill development, Assure helps managers handle conversations more effectively, reducing the need for escalation and improving customer satisfaction.

Results that Matter with Assure

Our AI-powered quality assurance solution delivers tangible improvements for human support teams:

%

reduction in manual QA workload

%

Fewer case escalations

x

Useful insight generation

Built to Solve QA Challenges for Teams of Any Size

Whether you’re managing a small customer service team or a large crisis center, Assure is built to scale and meet your unique needs.

Scalable QA

From 100 conversations to 100,000, Assure continuously monitors all channels, including voice and chat, ensuring that quality standards are consistently met.

Tailored to Your Organization

Customize QA criteria to reflect the specific goals and standards of your team, whether it’s empathy for crisis responders or efficiency for customer service reps.

Seamless Integration

Easily implement Assure into your existing systems and workflows, providing immediate value without disrupting your current processes.

AICPA SOC 2 Type II
HIPAA Compliant

Security and Privacy at the Core

Assure is designed with the highest standards of security and compliance, protecting sensitive customer information while ensuring data privacy.

Ready to Solve Your QA Challenges with Assure?

Tired of manual, inconsistent QA processes? Assure is here to help you achieve 100% coverage, provide intelligent feedback, and drive meaningful improvements across your team.
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