Assure
Monitor every interaction
Automate your quality assurance and go from evaluating 3% to 100% of caller interactions. Our Assure call center quality assurance platform enables consistent QA reviews for meaningful feedback loops using responsible AI at every step of the way.
QA tools managers love
Access transcripts of every caller interaction for comprehensive review and call center quality assurance.
Tailor evaluation criteria to match organizational goals, ensuring assessments are relevant and impactful.
Monitor both voice calls and text-based chat. Our contact center quality assurance software has you covered in every case.
Organize teams of agents based on location or department for targeted insights and QA initiatives.
Your data is protected with industry-leading security standards, including SOC 2 Type 2 certification and HIPAA compliance.
Gain valuable insights into agent performance and caller trends with comprehensive analytics and reports.
100% call center quality assurance
Monitor EVERY call with AI-based automation. Our Assure software platform gives you a complete picture of agent performance during calls, scoring on various dimensions including empathy and response time.
Tackle manual screening
Free up manager time spent listening to calls and scoring individually. AI automation software provides more coverage and unbiased consistency.
Improve data accuracy
Understanding every call offers better data accuracy and unprecedented insights into interactions to elevate your call center quality assurance.
See trends
Spot trends over time, among agents, or across groups to help you make informed decisions and improve operations.
Advance DEI impact
Tackle some of the main challenges to DEI goals and set a higher standard for equity.
Improve outcomes
Drive change in your priority areas, from satisfaction to resolution to handle time.
Gain instant ROI
Increasing calls monitored by 3,000%+ delivers measurable ROI to your call center as soon as you implement the QA software.
Prepare for election year stress
Election years are busy times for mental health and crisis call centers, as they trigger stress in many individuals. Train your agents to help callers with election-based distress with our specialized simulations focused on the challenges that arise during elections.
Exclusive: Trevor Project alums debut call center training startup ReflexAI
High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.
Responsible AI at its best
Created by former crisis center leaders, ReflexAI was built for situations where agent proficiency and human connection are critical. Understanding the nature of contact center interactions, our AI models ensure positive agent training and quality assurance. Designed with transparency, ethics, and security in mind, we exceed industry standards.
Experience ReflexAI for yourself
When you see it, you’ll get it. Schedule a one-on-one demo and learn how to elevate your contact center quality assurance and training for every stakeholder.