News, insights & resources

Not all solutions are created equal. Choosing the right platform requires carefully balancing strategic thinking, practical considerations, and alignment with your organization’s unique goals.

The Behavioral Health Tech Conference brought together a dynamic community of thought leaders and innovators from across the behavioral health landscape to tackle today’s most pressing challenges.

On Veterans Day 2023, ReflexAI launched HomeTeam, the innovative training tool designed specifically for the Veteran community. HomeTeam’s goal is to enable any Veteran to support another Veteran experiencing a mental health challenge.

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

In honor of 988 Day, we asked leaders at crisis centers across the country to share their insights on the life-saving work that their teams do every day. In this piece, we’re honored to highlight the perspectives of individuals with deep experience and passion for crisis support. 

A year after VA announced winners of its $20 million Mission Daybreak grand challenge to reduce Veteran suicides, selected innovations are beginning to make an impact. After months of technical assistance, piloting opportunities and refinement, promising solutions like ReflexAI’s crisis line training program are ready to advance suicide prevention for those who served.

Lines for Life has been a pioneer in the crisis line space since 1993, operating multiple lines from their headquarters in Portland, Oregon.

Contact centers will often have crisis line training protocols designed to be followed for specific situations, but the reality in the crisis realm is that there’s no magic formula and the individuals seeking help rarely follow the script. Each person will come with their own unique situations, so your agents must be able to think on their feet to deliver quality, empathetic support.