News, insights & resources

Learn how advances in generative AI are accelerating real improvements in training and service quality, creating momentum for solutions like ReflexAI that combine realistic simulations with actionable insights. It offers readers a clear view of why organizations are turning to platforms such as ReflexAI to strengthen workforce readiness and performance.

Choosing new training simulation software shouldn’t feel like a guessing game. With so many vendors making the same promises, it can be difficult to tell the difference between what sounds good in a demo and what will actually drive results in practice.

As AI becomes a driving force across industries, questions about its ethical use are growing louder. From hospitals to creative studios, algorithms now influence real lives and decisions—raising critical debates about responsibility and transparency in technology. Some companies are leading the way, proving that AI can be both powerful and ethical.

There are major gaps when it comes to trust and satisfaction, which are two of the most critical factors in customer service. But now, with AI reshaping every corner of the business landscape, leaders have the opportunity to re-think what customer service can look like. 

Suicide prevention is the top clinical priority of the US Department of Veterans Affairs and ReflexAI is privileged to support the mission.

Because every conversation matters, Verstela invests heavily in training to ensure their reps are confident, persuasive, and efficient from day one.

Training through roleplays, like those offered through ReflexAI’s Prepare platform, is a powerful and immersive learning experience. But using generic, staged images can break the illusion of reality and dilute the impact of your simulations.

Over time, we set out to capture that same depth in a self-serve experience with ReflexAI Studio. The result was a system that balanced quality and nuance with speed and ease of use. And this month, we’re making our biggest update to Studio ever.

Is your training actually working? Learn how to measure what matters and maximize the ROI of every training dollar.