Assure
QA that understands every conversation
Your team handles thousands of calls, chats, and messages every day. Assure scores every one with consistent, AI-powered evaluation — then turns those insights into targeted training so your team improves where it matters most.
The problem
Turn each conversation into measurable performance
By analyzing 100% of interactions, Assure turns QA into an engine for conversation performance — so you can see what is and isn't working, and drive fast improvement.
Monitor all interactions, all in one place
From calls to chats and emails, monitor every interaction in one unified view. Filter by agent, team, channel, or topic, with email and ticket data ingested directly from Zendesk, Salesforce, and HubSpot.
Automated scoring across all channels
Evaluate every interaction with consistent AI scoring to surface the behaviors that impact performance.
Real-time trend detection & alerts
Identify patterns as they emerge. Spot risks, performance gaps, and early opportunities, before they affect outcomes.
Receive actionable insights
Get concise, clear summaries of what happened, what went well, and what needs improvement, making it easy to coach faster and close feedback loops.
See the story behind every interaction
Most QA tools give you a score. Assure shows you the story. The emotional arc of each interaction, the topics driving outcomes, and the moments that mattered — with consistent scoring across every reviewer, region, and channel.
Follow the arc of every conversation tracking sentiment as it shifts from one interaction to the next.
Understand what’s driving outcomes. Filter conversations by topic, intent, or issue to uncover patterns at scale.
Apply one evaluation system across calls, chats, and emails. Eliminating variability between reviewers and teams.
Turn feedback into improvement
After every scored interaction, Assure surfaces the exact moments that impacted the score—the sentence in a call, the paragraph in an email, the message in a chat—each paired with a recommended alternative calibrated to your evaluation criteria.
Actionable dashboards
Spot trends before they become problems, with real-time signals organized by agent, team, channel, or topic.
Tailored coaching
Pinpoint the exact words that moved the needle, with AI-generated suggestions agents can apply immediately.
Personalized simulations
Turn flagged interactions into targeted training scenarios, so agents can practice the exact situations they struggled with.
Integrations
Assure integrates with leading telephony, CRM, and support platforms — so every conversation flows into one place. No manual uploads. No fragmented data. Just complete visibility across calls, chats, and emails, with insights delivered directly into your existing workflows.
Studio
Generate scoring
models and evaluations
in seconds
Input your rubric, policy, or criteria, and Studio builds clear, consistent frameworks your teams can measure and refine over time.
Prepare
Prepare teams for the conversations that matter most
Hyper-realistic simulations help teams practice with confidence, ensuring what’s taught in training translates to real performance.
Security and compliance that exceed your standards
Your data (and your conversations) are safe with us. ReflexAI meets the highest global standards, including SOC 2, HIPAA, GDPR and HITRUST.
