Assure
QA for 100% of conversations
Stop sampling 3% of calls. ReflexAI scores every interaction with consistent, AI-powered evaluation — so you catch compliance risks, reward top performers, and coach with real data.
The problem
Assure gives you full visibility into every conversation.
By analyzing 100% of interactions, Assure transforms QA from a reactive process into a continuous learning cycle — helping agents perform better, faster.
Every interaction, fully analyzed
By turning conversation data into actionable insights, Assure helps raise quality scores, reduce escalations, and improve customer satisfaction at scale (without adding headcount).
Evaluate every conversation
Analyze tone, empathy, protocol, and outcomes from every conversation to reveal the behaviors that directly affect customer experience and performance.
Fair, reliable scoring for every team
Assure uses AI-driven scoring models to ensure consistency across reviewers, regions, and time zones, so performance data stays accurate and comparable.
Import your existing rubrics or evaluation forms to align QA with your organization’s standards.
Turn feedback into improvement
Assure makes it easy to turn performance insights into tangible action. Managers can rapidly pinpoint performance signals, identify growth opportunities, and automate training outcomes – all in one platform.
Easy-to-understand dashboards
Clear dashboards and detailed explanations let you see what’s working, and where to focus next.
Performance insights
Transform every conversation into actionable intelligence – surfacing trends, sentiment, risks, and opportunities in real time so leaders can move from insights to operational impact.
Integrated feedback loops
Close the gap between training and performance with in-platform notes, follow-ups, coaching prompts, and personalized simulations.
Studio
Generate scoring
models and evaluations
in seconds
Input your rubric, policy, or criteria, and Studio builds clear, consistent frameworks your teams can measure and refine over time.
Prepare
Prepare teams for the conversations that matter most
Hyper-realistic simulations help teams practice with confidence, ensuring what’s taught in training translates to real performance.
Security and compliance that exceed your standards
Your data (and your conversations) are safe with us. ReflexAI meets the highest global standards, including SOC 2, HIPAA, GDPR and HITRUST.
