ReflexAI for
Customer Service
Answer every call with clarity and care
Get a demo
Real customer service calls don't follow a script — so why should your training? ReflexAI gives agents lifelike AI roleplay practice and scores 100% of live interactions, so you can reduce escalations, build communications skills, and improve quality across teams, languages, and BPO partners.
Help agents connect with customers and deliver measurable results
Develop core communication skills
Train new hires with lifelike simulations that mirror the conversations they’ll face on day one.
Ensure consistency at scale
Standardize training and QA across teams, languages, locations, and BPO partners.
Make empathy measurable
AI-powered scoring shows agents not only what they said, but how they made customers feel.
Improve performance with real data
Close coaching gaps using insights drawn from 100% of interactions — not just random samples.
Support smarter hiring decisions
Use hiring simulations to evaluate candidate communication skills before they join your floor.
