Travel
Turn turbulent travel communication into steady, confident service
Empower frontline teams to handle booking changes, delays, cancellations, and unexpected disruptions with empathy.
Agents carry the baggage of sky-high expectation
High-pressure interactions
Agents handle conversations shaped by stress, urgency, and disruption. Missed flights, itinerary changes, and delays all require calm, clear communication.
Scalability spikes
Seasonal peaks, staffing shortages, and irregular operations make consistent training difficult — especially during irregular operations, when teams need to move fast.
QA gaps
Manual QA reviews only a fraction of calls and messages, leaving blind spots in policy accuracy, service consistency, and overall customer experience.
in travel performance
Set new standardsin travel performance
ReflexAI connects training, evaluation, and improvement, helping travel teams communicate with empathy and clarity — even when things don’t go to plan.
Why travel teams choose ReflexAI
Proven across fast-paced, high-stress traveler interactions
Designed for clarity, empathy & accuracy
Adaptable to seasonal & distributed teams
Quickly launch new scenarios & training programs
Consistent quality, even during disruption
Faster training setup
Create new training resources in minutes, not weeks
Automatically review and score every agent interaction
Help teams navigate tense travel moments with clarity and empathy
Improve traveler experiences with consistent, quality communication
Save time on manual reviews and focus on supporting agents