Contact Centers
Training & QA built by and for contact center leaders
ReflexAI was built by people who ran contact centers with 2,000+ agents. We know the problems firsthand — from inconsistent onboarding to QA that only samples 3% of calls. Our AI-powered simulations and automated QA solve both, from Day One.
Contact centers are scaling fast — and training can't keep up
Agents go live too soon
After compressed classroom training, agents are placed on real calls where errors are immediate. Performance is a mixed bag — some get great practice, others don't.
Relentless churn
High turnover means running a new hire class every single month just to stay staffed. The constant cycle of onboarding and replacing agents stretches lean L&D teams to their limits.
Manual review & limited performance visibility
Contact center agent assessments and QA rely on time-intensive reviews and subjective notes, making it difficult to scale hiring, identify coaching needs, or ensure consistent quality.
for contact center training & QA
One platform.for contact center training & QA
ReflexAI helps contact center teams practice real scenarios, measure communication quality, and continuously improve.
Why contact center teams choose ReflexAI
Deep, proven expertise in contact center environments
Built for sensitive, emotionally nuanced scenarios
Designed to scale across diverse contact center teams
Trusted for accuracy, empathy, and ease of use
Drive contact center impact
Faster setup
Reduced training setup from weeks to minutes with self-serve tools
Automatically review every call
Accelerate progression for every agent
Build confidence that supports customer success
Free staff from time-consuming manual reviews
