Empowering Customer Service Teams: How ReflexAI Transforms Difficult Interactions into Exceptional Outcomes

ReflexAI transforms how teams prepare for and manage difficult conversations, ensuring better outcomes for customers and businesses.

Choosing the Right Training Roleplay Platform for Your Organization

Not all solutions are created equal. Choosing the right platform requires carefully balancing strategic thinking, practical considerations, and alignment with your organization’s unique goals.

Insights From the Behavioral Health Tech Conference: Shaping the Future

The Behavioral Health Tech Conference brought together a dynamic community of thought leaders and innovators from across the behavioral health landscape to tackle today’s most pressing challenges.

Celebrating Veterans Day and Reflecting on HomeTeam’s Anniversary

On Veterans Day 2023, ReflexAI launched HomeTeam, the innovative training tool designed specifically for the Veteran community. HomeTeam’s goal is to enable any Veteran to support another Veteran experiencing a mental health challenge.

5 Key Trends We Saw at HLTH 2024—and What They Mean for the Future of Healthcare

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

Why Call Center Technology Fails Crisis Lines and How We’re Changing That

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

Every 9 Seconds: Reflections from the 988 Community on Providing “No Judgment, Just Help”

In honor of 988 Day, we asked leaders at crisis centers across the country to share their insights on the life-saving work that their teams do every day. In this piece, we’re honored to highlight the perspectives of individuals with deep experience and passion for crisis support. 

AI technology is helping crisis line responders: ReflexAI provides AI-powered training

A year after VA announced winners of its $20 million Mission Daybreak grand challenge to reduce Veteran suicides, selected innovations are beginning to make an impact. After months of technical assistance, piloting opportunities and refinement, promising solutions like ReflexAI’s crisis line training program are ready to advance suicide prevention for those who served.

Transforming Crisis Line Training and Quality Assurance at Lines for Life with ReflexAI

Lines for Life has been a pioneer in the crisis line space since 1993, operating multiple lines from their headquarters in Portland, Oregon.

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