A Guide to Dealing with Angry Customers
Learn how to handle angry customers with empathy and skill. Discover proven de-escalation strategies, signs of anger to watch for, and how AI impacts customer frustration.
Raising the Standard of Healthcare Contact Centers
Healthcare contact centers face the dual challenge of delivering empathetic patient care while navigating strict compliance requirements. Discover how AI-driven simulations and real-time feedback are helping training managers and operations leaders raise performance standards, strengthen compliance, and improve patient trust.
AI for Clinician Training in Crisis Situations: Strengthening Skills When Every Call Matters
AI-powered simulations with instant feedback boosted counselor performance by 17%. See how this approach is transforming clinician training in crisis care.
Bridging the Generational Skills Gap in Retail With AI-Enhanced Training
As nearly 60 percent of retail’s experienced workforce prepares to retire, the risk to institutional knowledge is real. Discover how AI-powered role-plays are helping bridge the skills gap by building confidence and frontline expertise for the next generation.
The Future of Sales Training Is Customizable, Not Scripted
Forget one-size-fits-all sales training. Discover how configurable AI simulations can deliver scalable, data-driven learning experiences tailored to real-world challenges and empower smarter, more effective sales coaching.
Improving Teletherapy with AI Training and QA
Discover how AI-powered simulations are helping teletherapy providers close skill gaps, boost patient engagement, and ensure higher quality care.
Beyond the Resume: Evaluating Soft Skills with ReflexAI
Learn why hiring managers need more than work history to make great contact center hires and how AI simulations reveal what truly matters.
Can This Candidate Handle the Call? ReflexAI Simulates Real Scenarios to Find Out
Hiring the right call center agents is about more than just a good interview. It’s about making sure your next hire can keep calm with an angry customer, follow strict compliance protocols, and solve problems under pressure. These are not skills you can always hear during a screening call or read on a resume. That’s Read more…
Why Call Centers Are Turning to AI Simulations for Hiring
The hiring process is no longer just about identifying who can speak well in an interview setting. It’s about finding out who can communicate clearly, de-escalate effectively, and follow protocols in real-world situations.
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