News, insights & resources

As nearly 60 percent of retail’s experienced workforce prepares to retire, the risk to institutional knowledge is real. Discover how AI-powered role-plays are helping bridge the skills gap by building confidence and frontline expertise for the next generation.

Forget one-size-fits-all sales training. Discover how configurable AI simulations can deliver scalable, data-driven learning experiences tailored to real-world challenges and empower smarter, more effective sales coaching.

Discover how AI-powered simulations are helping teletherapy providers close skill gaps, boost patient engagement, and ensure higher quality care.

Learn why hiring managers need more than work history to make great contact center hires and how AI simulations reveal what truly matters.

Hiring the right call center agents is about more than just a good interview. It’s about making sure your next hire can keep calm with an angry customer, follow strict compliance protocols, and solve problems under pressure. These are not skills you can always hear during a screening call or read on a resume. That’s Read more…

The hiring process is no longer just about identifying who can speak well in an interview setting. It’s about finding out who can communicate clearly, de-escalate effectively, and follow protocols in real-world situations.

For customer service teams, every conversation counts. Whether it’s calming a frustrated caller, guiding someone through a complex process, or resolving a long-standing issue, agents must communicate with confidence, clarity, and empathy.

If you’re responsible for leading a contact center or overseeing customer experience, you’ve likely seen firsthand how challenging it can be to keep agents prepared for the wide range of conversations they’ll face on a daily basis.

They help organizations for the moments that matter most by providing realistic, adaptive practice that ensures employees are prepared for real-world challenges before they happen.