Since Day One, we built ReflexAI on a foundation of nuance, quality, and realism — the elements that bring every simulation and scoring dimension to life.
When we first started, we’d work side by side with customers to customize dozens of dimensions, ensuring that every roleplay we built reflected the reality of each customer’s experience. Tangibly, this involved a 30-field Excel workbook – obviously not a scalable resource, but one that spoke to the critical need for deep nuance and realism when it came to our products.
Over time, we set out to capture that same depth in a self-serve experience with ReflexAI Studio. The result was a system that balanced quality and nuance with speed and ease of use — allowing managers to create lifelike personas without needing hours of setup or hands-on customer support.
And this month, we’re making our biggest update to Studio ever.
Starting this month, users will be able to instantly generate simulations and scoring dimensions with natural language and AI. Simply describe in a sentence or two the simulation and scoring dimension – and AI will take care of the rest.
From Idea to Simulation – Instantly
ReflexAI Studio now makes it easier than ever to go from a high-level idea to a fully realized simulation or scoring dimension. What used to take minutes per simulation or scoring dimension now takes seconds.
Teams can start with the inputs that matter to them – like company policies, articles, and call or chat transcripts – and our tool will help turn that content into a dynamic, playable simulation.
It automatically generates personas, roleplays, and scoring dimensions that mirror your organization’s unique voice and context – ensuring simulations and dimensions that feel authentic, without requiring hours of manual setup.
The Case for Customization
Every organization operates within its own unique systems, policies and expectations – so training and QA needs to reflect that context.
With ReflexAI Studio, teams can pull directly from the materials they already trust – pasting in policies to ensure compliance, SOPs to reinforce process, and training material to standardize areas for agents to practice. This ensures that simulations and scoring dimensions reflect your company’s actual operations – not just generic best practices.
Empowering Managers to Be Creative
Building simulations and scoring dimensions should be both easy and fun. With these updates to ReflexAI Studio, users can start with a prompt, and refine the output as they go.
By removing the repetitive parts of training design, Studio provides an open book for managers to focus on the work that matters – identifying goals and parameters, shaping the training
experience, and refining personas and dimensions to capture subtleties. It’s a blank canvas for an endless variety of training and QA possibilities.
Giving Time Back to Busy Teams
At ReflexAI, we believe that when technology gives time back to people, innovation follows.
We built our tools to empower those shaping the experiences that help real people learn, grow, and perform. With these updates, managers can spin up new simulations and scoring dimensions instantly – giving hours back to focus on the things that matter most.
Managing Change Efficiently
Change management takes time. We want to make it a little easier.
With ReflexAI Studio, managers can rapidly build training simulations and evaluation criteria – helping teams stay ready as conditions evolve.
In seconds, our tools allow managers to paste new policy blurbs, standard operating procedures, and more – and instantly receive training simulations and scoring dimensions that help ensure their teams remain proficient.
Want to learn more?
We’ve built the next generation of training and quality assurance. If you’re interested, get in touch today.
