We’re excited to announce ReflexAI Studio, a major step forward in contact center readiness. It is now available across both our Prepare and Assure platforms.
With ReflexAI Studio, your team can configure sophisticated simulations and evaluation models independently without sacrificing nuance or realism. There are no developers, no delays—just precise, high-impact training and quality assurance at your fingertips.
“Now when a new scenario comes up, I don’t have to wait. I can configure it in minutes and roll it out to the whole team.”
— Varsity Tutors
A new layer of flexibility without losing the structure you need
Traditionally, ReflexAI has provided highly customized simulations and scoring frameworks through expert-led service engagements. This model continues to deliver significant value in high-risk and compliance-heavy sectors like crisis support and healthcare.
But now with ReflexAI Studio, organizations can bring that same level of precision in-house. Whether you’re a contact center manager, QA leader, or operations strategist, Studio empowers you to deploy deeply realistic, results-driven simulations and scoring flows that reflect exactly what your team faces every day.
Configure complexity easily
ReflexAI Studio delivers granular customization without the technical overhead. From configuring tone shifts, off-script reactions, and dynamic conversational paths in training simulations to defining precise QA scoring dimensions in Assure, every detail is adjustable via an intuitive, guided interface. Most configurations take less than 20 minutes, so you can respond to what’s happening in your world right now, not weeks from now.
Built for enterprise teams across sectors
Whether you’re managing support at scale, coaching sales teams, or coordinating across healthcare systems, ReflexAI Studio scales with you. Below are a few ways organizations are using Studio:
- Healthcare: Configure simulations for delivering bad news, discussing treatment plans, or handling emotionally charged calls, ensuring compliance and empathy go hand in hand.
- Sales: Deploy simulations for objection handling, varied buyer personas, and real-time negotiation practice to improve conversion and close rates.
- Customer service: Train agents to navigate escalations, resolve complex service issues, and maintain professionalism under challenging conversations.
- Logistics and operations: Simulate time-sensitive issues like shipment delays or vendor miscommunication to boost resilience and problem-solving.
ROI from day one
Studio simplifies simulation and QA configuration and pays off from the first use. By enabling faster deployment, more relevant training, and immediate visibility into call performance trends, ReflexAI Studio improves team readiness and operational outcomes without lengthy service delays or costly vendor loops.
Still supported when you need it
While Studio is ideal for most scenarios, our expert-led service model remains available for organizations navigating highly complex, long-form, or sensitive content areas. You don’t have to choose one or the other—ReflexAI offers both, depending on your needs and internal resources.
See what precision training looks like
ReflexAI Studio brings the most realistic and deeply configurable simulation and scoring experience in the industry, now in a self-service format that fits your team.
Train. Evaluate. Adapt. All from one platform.
