Think about the best coach or manager you’ve ever had.
They don't just tell you what you got right and wrong. They notice where you're improving, help you understand what's holding you back, and give you something specific to work on next. And as you get better, their guidance changes with you.
That's the kind of experience we want everyone to have when they practice with ReflexAI.
Most training feedback looks more like a report card. You finish a simulation, get a score, and see a breakdown of everything you did well and everything you could improve. That information is valuable, but it can also be overwhelming. If you've got eight skills to work on, where do you start? And if you've practiced the same conversation three times, how do you know whether you're actually getting better?
Today we're bringing more of that coaching experience to everyone who practices conversations in ReflexAI Prepare. Performance reports now build on every attempt. After each simulation, they show how you're progressing, which skills are moving, and what to focus on next.
Here's what's new.
See how far you've come
When you're learning something new, it's easy to focus on what you still can't do. Sometimes you need a reminder of how much better you've gotten.
Now, when you complete a simulation, the first thing you'll see is how you performed compared with your previous attempt.
Your overall score shows whether you've improved, stayed steady, or slipped. Once you've completed a simulation three or more times, you'll also see a simple trend showing your progress across runs. And if you've cleared a must-pass requirement, you'll see that too.
We wanted to make progress visible, even when it's incremental. Getting better at difficult conversations takes repetition, and being able to see that improvement matters.
Understand what's getting better (and what isn't)
An overall score is useful, but it only tells part of the story.
Maybe your score stayed the same, but you made a big improvement in showing empathy while struggling a little more with asking open-ended questions. That's worth knowing, especially when you're deciding what to practice next.
We've added progress indicators alongside each skill in your performance report, showing how it changed since your last attempt.
- Green means you've improved.
- Grey means you've stayed the same.
- Red means you've slipped.
We've also changed how skills are ordered, so you're not just looking at a list in the order someone created the evaluation rubric, by prioritizing the most pressing skills first.
The goal is to make it easier to recognize where your effort is paying off and where you might need a little more practice.
Know what to focus on next
One of the hardest things about getting detailed feedback is figuring out what to do with it. Even when you understand all your scores, it's not always obvious which improvement would make the biggest difference.
A good coach helps you prioritize. We wanted ReflexAI to do the same.
Our new Focus On card identifies the single skill we think deserves your attention next, based on your performance and progress.
Maybe there's a critical requirement you haven't met yet. Maybe you've been struggling with the same skill for several attempts. Rather than leaving you to interpret the entire performance report, we'll recommend where to put your energy and explain why.
You can also click directly into the moments in your conversation that informed the recommendation, so you can understand what happened and what to try differently.
We've made reviewing those moments easier, too. When you play back a simulation, the transcript now scrolls along with the audio, making it simpler to revisit specific parts of the conversation.
Great coaching for everyone
The best training teams already do a lot of this. They help people recognize their strengths, work through challenges, and build confidence over time.
But providing that level of individualized attention to every person, after every practice session, is incredibly difficult to scale.
That's what we're working toward with ReflexAI.
We don't think AI should replace the judgment and expertise of great trainers. We think it should help bring more of what makes them effective to every person who needs support.
Practice exists to improve conversation performance in real life, in the conversations that matter most. Feedback that coaches people from one attempt to the next is how they get there.
The updated performance reports are available now to all ReflexAI Prepare customers.
Want to see how it works? Book a demo to explore the new experience.
