Solutions
Call center training solutions and QA tools for mission-critical industries
Training solutions and QA tools for any industry. Our solutions were built for industries that require agent empathy, quality, and service excellence.
Industries we serve
Crisis
Training and quality assurance solutions tailored for crisis intervention and rapid response.
Healthcare
Tools to enhance patient interactions, improve care quality, and ensure protocol adherence.
Behavioral health
AI-driven simulations for mental health responders to practice empathy and de-escalation.
Public sector
Scalable training and QA for government agencies handling public inquiries and emergency responses.
Hospitality
Improving customer service skills to enhance guest experiences and handle sensitive situations.
Education
Support for admissions, financial aid, and student resource teams to deliver empathetic and effective interactions.
Other
Customized solutions for industries with unique training and quality assurance needs.
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Solutions by use case
Call center training
AI simulations to help contact center reps refine communication skills and build confidence.
Call center QA
Tools to analyze and improve every interaction, ensuring consistent quality and protocol adherence.
Clinician training
Specialized scenarios for healthcare professionals to master sensitive and complex patient conversations.
Inbound sales training
Preparing sales teams to convert inquiries into successful outcomes through confident and empathetic engagement.
Outbound sales training
Scenarios to help reps improve outreach, handle objections, and close deals effectively.
Customer service QA
Insights to enhance service quality and identify opportunities for coaching in customer interactions.
Regulatory compliance
Ensuring adherence to industry-specific regulations through consistent and measurable quality checks.
Customer service training
Helping teams build skills to deliver exceptional and empathetic support at every customer touchpoint.
Call center simulations
Engage and configure authentic voice-based simulations that reflect actual conversations.
Hiring simulations
Improve candidate selection with AI-powered hiring simulations and evaluations.
Organizations we serve
Nonprofit
Affordable, mission-aligned solutions to support social services and non-profits.
SMB
Scalable tools to optimize training and QA for small and medium-sized businesses.
Enterprise
Robust, customizable solutions to meet the unique challeges of large organizations.
Exclusive: Trevor Project alums debut call center training startup ReflexAI
High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.
Ready to elevate your training and quality assurance?
Contact us to discover how ReflexAI’s combined roleplay simulations and quality assurance tools can empower your team to handle today’s toughest conversations with confidence.