Contact Centers
Train, measure, and improve every conversation at scale
Prepare teams for real-world conversations, analyze 100% of interactions, and continuously raise performance standards.
Help contact center agents connect with customers and deliver measurable results
Accelerate onboarding
Train new hires with lifelike simulations that mirror the calls, chats, and emails they’ll face on day one.
Ensure consistency at scale
Standardize training and QA across teams, languages, locations, and BPO partners.
Make empathy measurable
AI-powered scoring shows agents not only what they said, but how they made customers feel.
Improve performance with real data
Close coaching gaps using insights drawn from 100% of interactions — not just random samples.
Support smarter hiring decisions
Use hiring simulations to evaluate candidate communication skills before they join your floor.
Here’s how we help contact center teams
Agent onboarding
Simulate live customer conversations so agents can build confidence and competence before going on the floor.
Ongoing training
Use Studio to build new scenarios or adapt existing ones in minutes — delivering targeted refreshers based on real QA insights.
Quality assurance
See what’s working — and where to coach
Automate reviews of 100% of interactions to track empathy, tone, and protocol adherence across every agent.
Performance coaching
Turn insight into better conversations
Equip supervisors with instant summaries and dashboards to guide feedback and improve customer experience at scale.
