Organizations face no shortage of options when choosing the tools they invest in.
But today’s purchasing decisions go far beyond whether a product simply works. Teams also have to ask whether it can be trusted with sensitive information, regulated data, and decisions that impact real human outcomes.
As AI systems become increasingly embedded in customer-facing, clinical, and operational workflows, that question carries more weight than ever. The margin for error is smaller, and the consequences of getting security or compliance wrong are higher. With ever-increasing pressure to prioritize speed above all, companies can stumble on their security commitments – introducing new 3rd party subprocessors without thorough diligence, or turning a blind eye to improper use of customer data to train models.
At ReflexAI, we take our security seriously. Compliance isn’t just an afterthought for our business but foundational to how we build, operate, and scale our platform. This foundation sets us apart in the simulation and QA space – where many vendors lack a comprehensive and validated compliance approach, ReflexAI is the only platform designed to meet HIPAA, SOC2 Type II, HITRUST e1, ISO 27001, and GDPR.
Why we take security seriously at ReflexAI
Our company is founded on a few core beliefs, which inform our approach to security and compliance:
We’re built for global, highly regulated environments
ReflexAI serves customers across a vast range of geographies, industries, and regulatory contexts. Businesses across industries (from education to financial services) and use cases (from sales to customer support to clinical operations) benefit from the highest levels of protection.
By designing our platform around internationally-recognized privacy and security frameworks, we reduce the compliance burden on our customers and help them use ReflexAI safely and consistently across all borders.
We believe trust is a prerequisite to AI adoption
Before customers invest in a new product, they need confidence that their data is protected, their obligations are met, and that their users are safe – especially in environments where any breaches can carry real-world consequences.
While many competitors in our space allow model providers to train on customer data to drive cost reduction, we prohibit our vendors from training on customer data. We also hold our vendors to this standard: we assess 100% of our vendors for a uniform set of security standards, including a mandate that they don’t train their models on customer data.
Roots in the highest-stakes sectors
Core to ReflexAI’s value and heritage is our work in the highest-stakes environments. Our founders came from the suicide prevention and crisis intervention space – where confidentiality, data security, and system reliability can have life or death consequences.
This context has shaped ReflexAI’s approach to data security. We learned early that security failures are never abstract – they can significantly erode customer trust and expose customers to risk. This is especially critical given the high-stakes nature of interactions that our software trains and supports people to have.
As we’ve expanded to reach new sectors and industries, we’ve brought this security mindset to every use case – from suicide prevention and healthcare to high-pressure sales and customer support teams. While the nature of risk varies across these purposes, our standards around security do not.
ReflexAI’s compliance frameworks: what they are and why we adopted them
ReflexAI takes an intentional approach to compliance frameworks, with each one reflecting the needs and considerations of our customers.
ReflexAI is the only company in the roleplay simulation and AI quality assurance space that has a compliance program that covers all of these certifications.
Compliance framework | What it covers | Why ReflexAI adopted it | What it means for our customers |
HIPAA | Safeguards for electronic protected health information (ePHI), including security, privacy, and breach notification requirements. | ReflexAI supports clinical and healthcare use cases where sensitive health data is involved. Our HIPAA controls have been independently assessed by 3rd party auditors. | Healthcare and clinical customers can confidently use ReflexAI in workflows involving regulated health data. |
SOC 2 Type II | Security, confidentiality, and privacy controls validated over time by an independent auditor. | SOC 2 Type II demonstrates not just that controls exist, but that they operate effectively over the audit period – critical for enterprise trust. | Enterprise customers gain assurance that ReflexAI’s security practices are consistently enforced in production environments. |
HITRUST e1 | Risk-based security and privacy framework widely used in healthcare ecosystems. | HITRUST e1 certification provides independent validation that ReflexAI meets standardized, healthcare-specific security and privacy controls. | Healthcare customers benefit from independently validated controls aligned to industry-recognized best practices. |
ISO 27001 | Information Security Management System (ISMS) covering governance, risk management, and continuous improvement. | ISO 27001 certification formalizes ReflexAI’s security management program and ensures consistent, auditable controls as the company scales globally. | Global customers can rely on a security program certified against internationally recognized standards. |
GDPR | Data protection, privacy rights, and lawful processing of personal data. | GDPR compliance ensures ReflexAI handles personal data responsibly and transparently in accordance with EU data protection requirements. | Customers operating in or serving individuals in the EU can rely on ReflexAI to support GDPR-compliant data processing and privacy obligations. |
ReflexAI’s layered approach to security
In addition to the compliance frameworks, ReflexAI’s security program contains multiple additional layers – from the infrastructure that powers our products to the governance that keeps them accountable – to reduce risk across the system.
Key elements of our approach include:
- Access & authentication. Unique credentials, role-based access controls, and enforced multi-factor authentication are used to restrict access to systems and production environments based on job function.
- Network defense. Segmentation, managed firewalls, and web application protections are used to isolate environments and prevent unauthorized access.
- Encryption & key management. Data is encrypted in transit and at rest, with encryption keys managed through a dedicated key management system and restricted based on business need.
- Monitoring & maintenance. Logs, performance data, and firewall configurations are continuously monitored through centralized security information and event management (SIEM) system to maintain uptime and security integrity.
- Secure SDLC. Security reviews, threat modeling, and dependency checks are embedded into every stage of development.
- People & policies. Employees and contractors complete background checks, sign confidentiality agreements, and acknowledge security policies annually.
- Training & awareness. All team members receive ongoing training on cybersecurity, privacy, and AI ethics.
- Incident response & continuity. Documented plans for incident response, business continuity, and disaster recovery are regularly tested through tabletop exercises.
- Risk & vendor management. Formal risk assessments and third-party security reviews ensure vendors meet ReflexAI’s security standards.
This layered model ensures that no single point of failure compromises the integrity of our systems or customer data. Furthermore, this security framework is validated by independent third party auditors – ensuring ReflexAI is guided by clear, unbiased standards always.
Use ReflexAI’s compliant, security-first platform with confidence
Choosing to bring tools into your organization is ultimately a decision rooted in trust. We take that trust seriously at ReflexAI, which is why our platform is built to meet the highest standards in security and compliance. To learn more about ReflexAI’s compliance programs, visit our Trust Center.