Unify Training to Unleash Confidence & Efficiency.
Agents face the unique challenge of juggling tools expertise and difficult conversations, all at once – creating day-one anxiety and leaving room for error. Without realistic practice, agents develop inefficient habits, wasting valuable minutes on every interaction.
Unlike other training tools, ReflexAI software simulations put humans first. By merging conversation and software, our simulations help agents know how to handle both simultaneously. This leads to confident, capable agents who make fewer errors, reduce their call handle time, and improve workflow efficiency from Day one.
Empower Managers. Prepare Agents.
Effective training isn’t just about practice – it’s about building skills that help drive performance in the “real world.” With most training models, managers often can’t see how trainees are practicing software tools – leading to inefficiency, typos, and missteps that can lead to customer mistrust.
With ReflexAI Software Simulations, managers and coaches can get the full picture. Our Interaction Log captures critical information and data entry patterns – transforming invisible struggles into clear insights. This helps teams address tool use habits early – improving data integrity, tool efficiency, and ultimately customer satisfaction.
Change Management
Made Easy
We get it – rolling out a new CRM, EHR, or small workflow change can be disruptive and stressful. ReflexAI Software Simulations makes the hard feel doable through self-serve workflows that helps you launch training modules in just minutes.
Faster
Adoption.
Replace passive slides and video walkthroughs with immersive simulations that help teams build muscle memory from day one.
Adaptable to Change.
As tools evolve, update simulations in minutes with our self-serve builder – so training keeps pace with new workflows and functionality.
Low
Disruption.
Give agents a safe space to practice updates before they go live, minimizing hesitation, errors, and lost productivity.
Confidence from Day One.
Ensure your team is proficient and ready, whether adopting a brand-new system or rolling out incremental updates.
A Natural Extension of Prepare
Software Simulations are deployed within Prepare, ReflexAI’s scenario-based training platform. Now, your team can master interpersonal skills and operational workflows in one integrated learning experience.
Integrated Experience
Combine software tasks with text- or voice-based scenarios in one seamless session – so agents learn the full workflow from end-to-end.
Low-stakes Practice for High-Stakes Conversations
Let trainees click, type, and explore without any risk to your live systems – ensuring they do it right when it matters most.
Train for Change
When your platforms evolve, your training can too. Deploy updated simulations as new fields, workflows, and protocols are rolled out – ensuring your team stays ready amidst changing systems.