Most organizations doing critical social service work — crisis counselors, youth educators, and peer support workers, community volunteers — have rarely had a safe, scalable way to practice the conversations that matter most before those conversations happen in the field. They rely on shadowing, role-plays with colleagues, and feedback that comes after the fact, if at all.
That’s the problem our work is built to solve.
In April 2026, ReflexAI and Google.org announced the expansion of our collaboration: a multi-year, $4M initiative to bring AI-powered simulation training to more than 100 nonprofits globally, with Google’s latest Gemini models integrated directly into the ReflexAI Prepare platform.
The Case for Practicing Critical Conversations at Scale
The nonprofits benefiting from this initiative are doing some of the most consequential work imaginable: training counselors to recognize warning signs, equipping peer support workers to navigate crisis conversations, preparing educators to support students facing mental health challenges, and empowering community volunteers to show up for the people who need them most. These organizations often operate with lean teams and limited budgets. What they’ve rarely had is a safe, scalable environment to practice the skills that matter most before those skills are needed in the field.
ReflexAI’s Prepare gives them that. Over the next two years, more than 100 social service organizations will receive no-cost access to ReflexAI’s immersive, AI-driven simulation platform — spanning multiple countries, languages, and mission areas. Teams using Prepare have achieved 75%+ reductions in onboarding time and 30%+ improvement in priority outcomes including empathy, protocol adherence, and trust-building. Early partners include education-focused nonprofits Erika's Lighthouse and Educators Thriving. As Megan Jones Bell, Director of Clinical at Google said: "This scaled collaboration demonstrates Google's commitment to using technology to tackle the world's most pressing challenges. Our support of ReflexAI drives impact for even more teams across the most crucial sectors including mental health, education, youth online safety, and beyond."
Why Gemini Changes What’s Possible
Realism is the hardest problem in training design. If a simulation doesn’t feel authentic, people don't learn from it. If feedback isn't precise, people don’t improve. The quality of the underlying model determines both.
As our Cofounder & Chief Product and Technology Officer John Callery-Coyne put it: “Better models mean more realistic simulations, better feedback, and better performance in real conversations. That's the core loop we care about.” Integrating Gemini directly into the Prepare platform is a meaningful upgrade to that loop — one that directly benefits every organization we work with.
Eight Years of Google Support, Now Global
This announcement reflects a relationship that stretches back nearly a decade, and the scope of what's now possible is a direct product of that history. Since John and I began working on generative AI in 2018, Google has been by our side. With Google's support, our tools have impacted hundreds of thousands of lives across all 50 states. The next chapter extends that reach globally.
The goal has always been straightforward. Every organization should have access to the best tools to train and improve how their teams handle critical conversations. Across industries, human-to-human conversations are becoming more complex, and more important. But most organizations still don't have a scalable way to train for them.
Google.org’s $4M investment makes it possible to bring that infrastructure to organizations that would not have had access to it otherwise — at a speed and scale that reflects the urgency of the work.
For the full story behind our collaboration with Google.org — including what it means for nonprofits working in mental health, education, youth safety, and community care visit the initiative page.