Every day, many organizations use ReflexAI’s tools to advance training and performance on their teams. Across conversations and industries, one thing is consistent:

There is no one, singular definition of success.

A sales team doesn’t measure performance the same way as a healthcare team. A patient interaction shouldn’t be assessed the same as a customer service call. Teams focused on protocol compliance will score things differently than those focused on empathy. The list goes on.

Your team deserves tools that work with how you define success.

This is why we’ve launched custom scorecards and dashboards – designed to reflect how real teams evaluate performance.

Scorecards: customized and weighted around what matters

With our updated Scorecards, you can now build flexible evaluation models – mirroring how your organization measures performance in the real world.

• Custom Prioritization: Managers can assign different “weighted” priority levels to each scoring dimension.
• Flexible Grading. What “good” looks like varies in different contexts – so we’re now giving you flexibility in how you want that score to be graded.
• Detailed Scoring Scales. Training runs and interactions will receive a score out of 100%, giving you a more detailed view of performance trends.
• Centralized Management: Admins can set up and manage scorecards directly for easier control and governance.

Refreshed dashboards: actionable, at-a-glance insights

We’ve also redesigned our dashboards to surface what your team actually cares about — clearly, instantly, and without manual reporting. These dashboards make it easy to move from insight to action, grounded in the priorities your team cares about.

• Top Performers: Recognize coaching success and model behavior.
• Needs Support: Identify those who may need training or reinforcement.
• Performance Over Time: Track trends and progress by journey, topic, or dimension
• Average Scores by Journey: Spot patterns and quality differences across workflows.
• New User Training Page. Illustrate individual user performance across training

We’re already seeing the real impact of these changes from our customers. As one customer put it:

“ReflexAI’s new scorecards add real precision and let us emphasize what truly matters.”

It’s an important step toward the closed-loop performance system we’re building at ReflexAI – and we’re excited to see how teams use it to coach earlier and drive better outcomes.